ブックタイトルCSR Booklet 2017
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CSR Booklet 2017
Possibilities through Digital InnovationMaterial Issue 1Exceeding customers' expectationsState-of-the-Art Drone Technology for SwiftSolutionsSompo Japan Nipponkoa is the first insurer in Japanto obtain a general license from the Ministry of Land,Infrastructure, Transport and Tourism to fly dronesanywhere in Japan. We plan to use drones to payinsurance proceeds quickly after major naturaldisasters. We used drones to survey damage afterthe large-scale fire that broke out in Itoigawa City,Niigata Prefecture in 2016 and the torrential rains inNorthern Kyushu in 2017 in the hope that the victimscan quickly rebuild their lives.Firstin theinsuranceindustryMaterial Issue 1Reducing waiting timeIntroduction of AI at Call Centers10%reduction inhold timeSompo Japan Nipponkoa uses state-of-the-art technology such as artificialintelligence (AI) and voice recognition to respond to inquiries at our call centers.As a result of introducing such technologies, we are able to respond to customers more quickly, andhave reduced hold time by 10%. This technology is also used to respond to queries from our salesdepartments, and thus we achieved streamlined operations and improved quality of our customerresponse simultaneously.16