ブックタイトルCSR Booklet 2017
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CSR Booklet 2017
Always BesideMaterial Issue 1Eliminating anxiety from accidentsALSOK Reliable Accident Site SupportServiceFirstin directautomobileinsuranceindustry *Watchintroductoryvideos!(in Japanese)We offer prompt, hassle-free support for a customer coveredby Saison Automobile and Fire Insurance's“Otona noJidosha Hoken”automobile insurance. We dispatch ALSOKpersonnel from one of 2,400 bases in Japan to the accidentsite to confirm the situation and contact the insurancecompany.* For services in which ALSOK personnel coordinate accident information using amobile deviceTap to Connect: Tsunagaru ButtonWatchintroductoryvideos!(in Japanese)When involved in an accident, users can activate the Tsunagaru App by tapping theTsunagaru Button to instantly connect to call center staff and consult and request thedispatch of ALSOK personnel to the accident site. The app coordinates customers’policydetails and accident site location information, enabling users to receive the necessary supportwith minimum hassle.Material Issue 1Expediting payment of insurance proceeds and repair workWearable Smart Glasses for InsuranceAccident InvestigationsSompo Japan Nipponkoa provides a referral to customers covered by fire insurance when they requestan introduction to a repair contractor to our group company FRESHHOUSE. FRESHHOUSE personnelwear smart glasses and are connected to dedicated operators who provide remote support during on-siteinvestigations, enabling the prompt provision of accurate estimates.This system allows us to expedite repair work and insurance payments.17